www.Marionette-Puppet.com "Iron Clad Guarantee"

100 percent no-questions-asked, money-back guarantee for any reason!

We at www.Marionette-Puppet.com realize that purchasing on-line can be a risky proposition.  You can't actually see & feel the item before you purchase.  That's why our guarantee is a 100 percent, no-questions-asked, hassle-free, money-back guarantee for any reason. Customer is responsible for return shipping and a 15% re-stocking fee may apply.

• Don't like the color, no problem.

• Your kid grew 3 inches overnight, no problem.

• Damaged in Shipping, no problem.

• It rained on Tuesday, NO PROBLEM!

People often ask us, "How can you offer such an all-encompassing guarantee?"  

The answer is Quality.  All of our products are used and tested by us.  We KNOW that we sell quality items and that most people are looking for a fair deal.  Our customer satisfaction is so good that we have no problems issuing the "Iron Clad Guarantee!"

Of course we'd like to solve a problem when one occurs, so we'll ask if we can cross ship a replacement or in some other way make your purchasing experience better.  However, within 30 days after receipt of your order, if you ask for your money back, you will get your money back.  We also make our guarantee "hassle free."  Once you say the words, "Money Back," that's what you get.  Shipping fees are non-refundable and the customer is responsible for return shipping fees.  A 15% restocking fee may also apply.  Returned items must be in new resaleable condition.  All returns must be authorized and have a return authorization number.  Please refer to our return policy.

They also ask, "What if I need to return my order?"

On the rare occasion where there is a problem with your order please call our customer service center at (866) 341-6790 or email us at Customer Service.  We will replace any orders with manufacturer defects (we'll issue call tags to pick up the bad item.)  If you've changed your mind about the order, please get an Return Authorization Number and return address from our customer service center at Customer Service or (866) 341-6790.  We can't accept returns without previous authorization.  Unauthorized returns will be refused.    Arrangements for returns must be made within 30 days after the receipt of your order.  Restocking and shipping fees do not apply to damaged items.

Please return all items in their original boxes and packing materials.  If the original box is damaged it is the customer's responsibility to repackage the item in a new box to prevent damage in shipping.

Please inspect your order when you receive it.  If it appears to be damaged by shipping, please refuse the shipment and call us.  This will hasten the replacement of the damaged items.

Credits for returns can only be issued to the credit card used at the time of purchase.

"What if I have another question or concern?"

Please contact us if you have a question that we haven't addressed.  We'll be happy to take your call at our customer service center's toll free number: (866) 341-6790 or email us at Customer Service.